KE ensured uninterrupted power supply to major parts of the city during the ongoing monsoon spells in Karachi. Utility teams remained vigilant while monitoring the situation throughout intermittent weather conditions and maintained the stability of KE’s power supply network around the clock.
During the current spell, the maximum number of feeders affected due to rain were approximately 100 of more than 1900 feeders within KE’s network, the majority of which were temporarily powered down out of an abundance of caution in areas where prevalence of kundas or standing water could pose a safety hazard. These areas were also immediately restored upon receiving clearance from ground teams.
With the Met Department forecasting more rain spells in the upcoming weeks, the Spokesperson further added, “Citizens are advised to continue observing precautionary measures and continue to maintain a safe distance from all electricity infrastructure. Avoid using electrical appliances exposed to rains such as water motors as well. With Eid-ul-Azha approaching, we urge citizens to take special care of their sacrificial animals and avoid tethering them to any electrical infrastructure.”
Advising customers on KE’s emergency protocols, Spokesperson KE stated “Emergency electricity complaints creating safety hazards should be reported to call center 118, which tackles them on priority against a prescribed protocol. We request our consumers to use this service prudently and only in cases of emergency.”
The utility company remains available 24/7 for any queries or complaints via its WhatsApp number +92-348-0000118, 118 call center, SMS service 8119, KE Live App, and social media platforms.
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